Return & Refund Policy

At Zaytun X, we strive to provide high-quality smart locks and smart home devices. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• Returns due to defective or damaged products will be replaced at no cost to you, which DOES NOT include usage problems

Non-Returnable Items

• Items that have been installed or modified

• Clearance or final sale items

Return Process

1. Contact our support team at returns@zaytunx.com to request a return authorization.

2. We will provide instructions for shipping the item back.

3. Once we receive and inspect the return, we will issue a refund or exchange.

Refunds

• Approved refunds will be processed within 7-10 business days to the original payment method.

• Shipping fees are non-refundable, except for defective or incorrect items.

Exchanges

If you received a defective or incorrect item, we will exchange it at no extra cost.

Contact Us

For any questions or assistance, please reach out to us at:
📧 Email: returns@zaytunx.com